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 Home | FAQ
 FAQ
Q:What is core business at 123items.com


123Items.coom has been focused on selling high quality printing supplies such as inkjet cartridges, laser toner cartridges , ribbon cartridges and thermal transfer,etc.

Q:Are your Laser toner cartridges and inkjet cartridges new or remanufactured?


Most of Laser toner cartridges and inkjet cartridges are brand new while some are remanufactured. Our compatible Epson inkjet cartridges, Canon inkjet cartridges, brother inkjet cartridges are brand new and some HP inkjet cartridges are remanufactured while some are new & genuine HP products . Most of our HP laser toner, brother laser toner, Canon laser toner are brand new. Read the description carefully for specific product when you place your order.



Q:Sales Taxes


123Items.coom shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Texas.

Q: How secure is 123Items.com?
A: We are very concerned with security. Since we use SSL 128-bit encryption to protect your personal information during your shopping experience, you can feel comfortable during every step of your order.

Q: Is it possible to order without using a credit card?


A: Yes, you can order by check or money order or by Paypal.

Q: Why do I need to give you my credit card billing address?


A: This is part of our security system to prevent credit card fraud. Your order cannot be shipped without it.

Q: What is the difference between compatible, remanufactured, and OEM cartridges?


A: Compatibles are brand new and fresh cartridges and made to replace original brand products. They are your best value for Epson, Xerox and some Canon printers. Remanufactured cartridges are recycled, refurbished and refilled with quality ink. OEM stands for "Original Equipment Manufacturer." Original cartridges are more expensive than other options and generally not the best value for your dollar.

Q: When will my order arrive?


A: 123Items.com does its best to ship all orders accepted before 12 noon ET on the same business day. We offer standard 2-7 business days shipping. Our customers often comment that they receive their orders much faster than expected.

Q: Do you offer refunds if I am unhappy with the product?


A: We will gladly give you a refund if you are unhappy with the products you have ordered or need to return them. Our site's Return Policy, complete with instructions and conditions for making returns. You must return the product to us and pay the return shipping, unless the error was due to a mistake at our office, then there is no charge for shipping.

Q: If I have a problem with an order, what can I do to get it corrected?
A: Immediately contact us by email at: sales@123Items.com. In your e-mail please tell us your name and order number. If you receive the incorrect item please tell us what you did receive. Most requests for help are answered by the next business day.

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