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|You may return any item(s) that you have purchased from 123items.com to: |
7306 Shasta cove
Austin TX 78759
If you are returning any item(s) that are less than 75% full as defective, unfortunately we will not be able to fulfill your request for a refund.
A copy of your invoice you received when you received your order. If you don't have the invoice, then please include a note with your order number, the name on the order, the address the order was shipped to, the e-mail address used for the order and a phone number to contact you if needed. If any replacement item(s) were sent out to you, a refund will not be issued unless the original item(s) and the replacement item(s) are returned within our warranty. If the item(s) returned meet the requirements, your refund will be issued by the same method of payment you used to purchase the item(s) less $3.99 shipping and handling cost for Free Shipping (Regular Mail) or less original shipping and handling cost if original shipping is charged. That means we do not refund Shipping cost. Your request was made after the first 90 days of your purchase, it would then be refunded by check.
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage except for the customers we approved to send a prepaid return label. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
If we replace any item(s) within our normal warranty period, we will send a prepaid return label/stamps to you with replacement package for you to return the item(s) we replace for you for reason of defective, damaged or wrong. After you receive replacement package, just use the return label to ship back the items. We require for you to return the original item(s). You are responsible for the drop off of the return items at the Post Office at your nearest UPS drop-off location. We reserve the right to debit your account if we do not receive the original item(s) back within 30 mailing days of the ship date of the replacement. If we debit your account and you then return the original item(s) we will promptly credit your account for the additional amount debited, only if the original item(s) is returned within the normal warranty and meets all of the specific requirements listed on our web site.
But replacement(s) sent to outside of USA customers unfortunately will not be provided a return label for returning original item(s) due to issues beyond our control. We apologize for any inconvenience this may cause. You will need to send back the original item(s) to our address listed above on this page within the time frame specified under our replacement policy, you may call our Customer Support Department for more information if needed .
Return Policy for exchanges:
If you would like an exchange, the item(s) returned will need to be unopened/unused and within warranty. You will also need to include the model of your printer, the part number(s) and the quantity of the item(s) that you would like. If there is a difference in the cost and the original order was paid by a check or money order, please send a check or money order for the difference. If your original order was paid by credit card please include the credit card number, expiration date and your authorization to charge your credit card the difference. If the difference indicates that we owe you a credit, which will be credited in the same method of your original payment. Please note that the exchange process is longer than the refund process and may take up to five business days to complete.